Terms of Service

1.Who we are

Adonboard is run by Hoang Solutions, registered in the Netherlands, Chamber of Commerce number 76128016, VAT number NL003046100B89. You can reach us at info@emmercemedia.nl.

In these terms, "we" and "Adonboard" mean Hoang Solutions. "You" means anyone who uses the website, whether as a seller, as a brand, or as a visitor.

2.What Adonboard does

Adonboard is a marketplace. Sellers offer sticker spots on their own suitcase, and brands take those spots one of two ways, whichever the seller chose. On a pay to claim listing a brand pays the price shown and the spot is theirs at once; another brand can take it by paying double, and the brand it was taken from is refunded in full, automatically. On an auction listing brands bid, nobody is charged while it runs, and the highest bid on each spot wins when the clock stops. Either way the seller then applies that brand's sticker to their suitcase and travels with it.

The agreement about a spot is between the seller and the brand. Adonboard provides the platform: the listing, the 3D model, the auction, the payment handling and the record of what was agreed. We are not the seller, we are not the advertiser, and we do not own or carry the suitcases.

3.Accounts

• You sign in with a link sent to your email address. Keep access to that mailbox safe: anyone who can open your email can sign in as you.
• You must be at least 18 years old and able to enter into contracts. If you sign up for a company, you confirm you may act for it.
• The details you give us must be true: your name, your brand name, your website and where you travel.
• One login can be both a seller and a brand. Each side has its own dashboard.
• You can ask us to close your account at any time by emailing us. Auctions you are already part of still have to be finished.

4.Rules for sellers

• You may only offer space on an object you own and will actually use. Photos and details must show the real suitcase.
• You decide the spots, their real sizes in millimetres, their starting prices and the closing date. Keep them accurate: brands bid on exactly what you show.
• When bidding closes you apply the winning stickers, within the number of days you promised on your listing, and post proof photos.
• You keep the stickers on the suitcase and travel as described in your travel profile, for as long as your listing says.
• You may refuse a sticker that is illegal, hateful, adult, or that you reasonably object to. Tell us and the brand, and the brand is refunded for that spot.
• You are responsible for your own taxes on what you earn.

5.Rules for brands

• A bid is a serious offer. If you still hold the highest bid on a spot when bidding closes, you buy that spot at that amount.
• You must own or be allowed to use the logo and artwork you upload, and it must not infringe anyone's rights.
• No illegal, hateful, misleading, adult or dangerous content, and nothing that pretends to be another brand.
• A spot gives you a sticker on one suitcase for the period the seller describes. It is not a promise of views, clicks, sales or any other result.
• Sellers are private people, not employees or representatives of your brand.

6.How a spot is taken

• Every spot has a price, and no spot may be offered for less than the minimum shown on the listing.
• To take a spot from another brand you pay double what they paid, whether by claiming or by bidding. Amounts are whole euros. Nobody can take a spot for the same price or less.
• On a pay to claim listing the card is charged immediately and the spot changes hands at once. The brand it was taken from is refunded in full, automatically; Adonboard carries the payment fee on that refund, not the brand.
• Bids are public: the brand name, the amount and the logo are shown on the listing. Email addresses stay private.
• On an auction listing, a bid placed in the last two minutes extends the closing time by two minutes, so nobody can win by bidding at the last second.
• When the clock runs out, the highest bid on each spot wins it and that card is charged. Spots nobody took simply stay empty.
• We may cancel or correct an auction that is clearly a mistake, broken or abusive, and we may remove a listing or bid that breaks these terms.

7.Prices, payments and fees

Amounts are in euros. While payments are still being switched on, bids are test bids and no money is taken. When payments are live, brands save a card with our payment provider, Stripe, and are charged for the spots they hold when bidding closes. A spot may not be offered for less than € 25.

Adonboard charges the seller a commission of 10% of each winning bid, taken out of the bid. The brand pays exactly the amount it bid and nothing on top; the commission comes out of what the seller receives. Listing a suitcase is free, so a seller who sells nothing pays nothing. Stripe charges its own payment fees, which Adonboard pays out of its commission. Sellers are responsible for their own taxes; brands receive a receipt for what they pay.

If a brand's card is declined when bidding closes, we tell the brand and keep trying for 3 days. If it still cannot be charged, the brand loses the spot and we may offer it to the next highest bid at that bid's amount.

Brands can remove their saved card at any time, except while they hold the highest bid on an open auction or a spot they won is still being charged, because those amounts are owed. Sellers are paid through Stripe and can disconnect their Stripe account from Adonboard at any time, except while money is still owed to them; once that has been paid out they are free to disconnect. Disconnecting stops future payouts. It does not erase what Stripe or we must keep: Stripe holds its own records of identity and payments, and we keep the records of a sale for as long as tax law requires.

We hold the money for a won spot and pay the seller only after the brand that paid for it has approved the photograph of its own sticker. Payouts go through Stripe to the seller's own account, normally within a few working days of the proof going up. If the proof deadline passes without proof, we refund the brand instead.

8.When something goes wrong

• If a seller does not apply the stickers in time or does not post proof, the brand gets its money back for that spot. This happens by itself: once the seller's deadline has passed with no photo of that spot, we refund the brand in full and the spot is freed.
• If a suitcase is lost, stolen or damaged, the seller tells the brands. Money for the remaining time is refunded in proportion.
• Tell us within 30 days of bidding closing if something is wrong, so we can look into it while the evidence is fresh.
• A payout is held until the proof photos are posted, and while a dispute is being settled.

9.Proving the sticker went on

• The seller photographs each sticker on the real suitcase and posts it against that spot.
• The brand that paid for the spot is emailed a link to look at the photograph and approve it. The link is the only credential it needs, so treat it as private; anyone you forward it to can answer on your behalf.
• Approving releases the seller's share. If we hear nothing within seven days, the photograph counts as approved and the seller is paid, so that silence cannot leave a seller unpaid.
• A brand that thinks a photograph is wrong says so in a sentence, which we pass to the seller in full, and the money stays with us while the seller posts another.
• A brand may query the same spot twice. The second time, it stops going back and forth and comes to Adonboard, who decides whether the seller is paid or the brand is refunded. We read the photographs and what both sides wrote. If we have not decided within seven days, it resolves in the seller's favour.
• Our decision on a disputed spot is final as far as the platform is concerned. It does not affect any right you have to take the matter elsewhere.

10.Your content

You keep the rights to everything you upload: photos, logos and text. By uploading it, you give us permission to host it and to show it on Adonboard, including in listings, 3D models, search results and our own promotion of the platform. Brands also allow sellers to put their logo on the suitcase and to show it in photos of that suitcase.

We draw the 3D suitcase on the listing from the size, shell and colour the seller describes. We may remove content that breaks these terms or the law.

11.Availability and liability

We do our best to keep Adonboard running, but we cannot promise it is always available or free of faults. We provide the platform as it is.

We are not liable for indirect loss, such as lost profit or lost publicity. For anything else, our liability to you is limited to the fees we earned from you in the twelve months before the problem, or €500 if that is higher. Nothing here limits liability that cannot be limited by law, such as for fraud, intent or death and personal injury, and nothing takes away the rights you have as a consumer.

12.Ending the agreement

You can stop using Adonboard whenever you like. We can suspend or close an account that breaks these terms, is abusive, or puts other users at risk. Auctions that are already running are finished or cancelled and refunded, whichever is fair in the situation.

13.Changes to these terms

We may change these terms, for example when the platform changes or the law does. The date at the top says when they were last changed. If a change matters to you, we will tell you by email or on the site before it takes effect. Using Adonboard after that means you accept the new terms.

14.Law and disputes

The law of the Netherlands applies, and disputes go to the courts of the Netherlands. If you are a consumer, you keep the protection of the law of the country you live in, and you can also use the European Commission's online dispute platform.

Questions first, though: email info@emmercemedia.nl and we will try to sort it out. See also our Privacy Policy.